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by Shirley Taylor
Communication is the heart of every organisation. Everything you do in the workplace
results from communication. Therefore good reading, writing, speaking and listening skills
are essential if tasks are going to be completed and goals achieved. As you develop your
career you will find various reasons why successful communication skills are important to
you, for example:
- To secure an interview. You will need good communication skills to make sure your application letter is read and acted upon.
- To get the job. You will need to communicate well during your interview if you are to sell yourself and get the job you want.
- To do your job well. You will need to request information, discuss problems, give instructions, work in teams, interact with colleagues and clients. If you are to achieve co-operation and effective teamwork, good human relations skills are essential. Also, as the workplace is also becoming more global, there are many factors to consider if you are to communicate well in such a diverse environment.
- To advance in your career. Employers want staff who can think for themselves, use initiative and solve problems, staff who are interested in the long-term success of the company. If you are to be seen as a valued member of the organisation, it is important not just to be able to do your job well, but also to communicate your thoughts on how the processes and products or services can be improved.
Benefits of effective communication
The most successful organisations understand that if they are to be successful in today's
business world, good communication at all levels is essential. Here is a useful nmemonic to
remember the benefits you and your organisation can achieve from effective communication:
Stronger decision-making and problem-solving
Upturn in productivity
Convincing and compelling corporate materials
Clearer, more streamlined workflow
Enhanced professional image
Sound business relationships
Successful response ensured
REMEMBER: Today's workplace is constantly changing, so learning more about effective
communication helps us all adapt to our changing environments.
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